Refund Policy
Last updated: 7 August 2026
Kinetic training app offers a 30-day money-back guarantee on Kinetic purchases. If you are not satisfied, you can request a full refund within 30 days of your order date — including a renewal charge — and we will refund it.
What is covered
- Kinetic Pro monthly subscriptions
- Kinetic Pro yearly subscriptions
- Kinetic Plan Pack one-time purchases
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email you used at checkout, or email us at support@kineticaitrainer.lovable.app and we will arrange it for you. You do not need to give a reason, though feedback helps us improve.
Timing
Approved refunds are returned to the original payment method. Banks and card issuers typically take 3–10 business days to show the credit.
Cancelling instead
You can cancel a subscription at any time from the Billing page in the app. Cancelling stops future renewals, and your Pro access continues until the end of the period you have already paid for.
This policy sits alongside Paddle's Refund Policy and does not affect your statutory consumer rights.