Shipping & Returns

Track my order

Orders are made and packed after you buy, usually within a few working days. You get a tracking email when it ships; sign in with your order email to see its status.

Track my order

Delivery

Every order is packed by our fulfilment partner and sent directly to the delivery address you enter at checkout. Shipping cost and estimated delivery time are shown at checkout before you pay.

You receive an email with tracking once your order has shipped.

14-day right of withdrawal

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. Products must be unopened with the seal intact.

Opened or unsealed supplements cannot be returned for health and hygiene reasons, as permitted by EU consumer law.

To withdraw, email trainwithkineticai@gmail.com with your order number before the 14 days run out, and we will send you return instructions.

Return shipping for unopened returns is paid by you, the customer.

Damaged, wrong or faulty items

If an item arrives damaged, is wrong or is faulty, email trainwithkineticai@gmail.com as soon as possible with your order number and a photo. We will send a replacement or give you a refund.

This does not limit your statutory complaint rights: at least 2 years in the EU, and up to 5 years in Norway for products meant to last longer.

Please report damaged, wrong or missing items within 30 days of delivery so we can resolve it quickly.

Refunds

Approved refunds go back to the original payment method within 14 days. Your bank may take a few extra days to show the credit.

Contact

Questions about an order: trainwithkineticai@gmail.com. Please include your order number.